Singing the complaints

Sunny Day...

..so far. The warm weather is back again and it's heating ma head away. Like American Idol, the theme of the week here is 'Sing the complaints'. Let's begin with complaint no.1, the bank.

Case 1: I had tried calling this bank, let's call it P at one of the branches at Sel to enquire regarding some issues. To my surprise, I was calling 8 phone lines but 7 lines were engaged and 1 line without anyone picking up for 2 hours on each occassion during office hour. Of course I was furious. Imagine you have so much work to do and spending 2 hours just holding the phone wondering if anyone would pick up or keep dialing hoping that somehow the line got cleared. That's crazy huh.. Even I couldn't get through the managers' lines!

Case 2: I was invited for a talk very the last minute. Received the letter via fax from S institution requesting to give a talk on XXX topic next week. Hello...as if I don't have an appointment book and expect me to leave ma office and clients just to attend to your last minute invitation? Can ppl be more considerate?

Case 3: A very obvious mistake! A client came yesterday to ma office and then, very soon, by looking at her records and herself, I just knew there were something wrong, very wrong. She was seen by 3 of ma staff previously for the past 3 months and none noticed any problems. Gulp (way of distracting frustration). 2 were senior staff and another junior staff. Guess what I did somemore..?

Case 4: The bank again. So I decided to call P bank at another branch and told them ma problems. This guy promised to look into it and get back to me very the very soon. 2 days. Long enough? Still no reply. Ma issue is kinda urgent, so?

Case 5: Ma boss cut ma claims! The office decided to cut some allowances from the previous trip I made to the city. Not fair!

Solutions:

Case 1: Lodge a complaint online regarding the calls. Less than 4 hours, I received a call of apology and offered to look into ma problems and speed up the procedure. Poor guy, he was following up ma case and gave me a call again 10mins ago to check on my details. It's off working hours now. Corporate world is so much stress nowadays I have to say. Kudos and keep up the good job man.

Case 2: Got a call this evening to attend a course next week in town, initially hesitated coz didn't want to travel but later thought of that talk, so agreed to go. For a while thinking of sending ma staff to give the talk instead and saving ma time to prepare but later got a call to postpone the course. Haizz... talk is back on me but decided to change the time instead coz guys, I need to work k. Please inform earlier next time, k.

Case 3: Called in 3 of the staff and gave a lecture to them. Well 2 are really seniors in the sense of age, so I didn't really go overboard. Sometimes we need to learn to give some respect to the elderly. To err is human. Again, I was kinda strict and expressed ma disappointment. If they were gonna repeat again, then they'll listen to ma melodious yell instead. So, you choose. Ma worst yelling was last year when the staff was denying her fault and that's what irritating me most. What happened after, you can imagine...

Case 4: I called back to the same branch and spoke to Ms.Christy who made sure that the guy would call me today. Well, he did during lunch hour and I enquired his name and kinda warned him of a complaint, then he really started doing his job.

Case 5: No comments.

So, which are you voting out for this week? It's your pick, haha...