Hello, gd morning people..

It's been quite sometime since the previous entry. After the what-is-new busy at work and some clearings to do before the coming holiday seasons, finally things are a lil bit settled. So much of moving and dusting to do. It's like a blessing to wake up in the morning and there are so ample of time to crawl on the bed and then make the way to the pc table and started browsing the net to kick start the day. A toast with a cuppa milo will serve better.


Of late, I have to admit that I am less inspired to write not mentioning to jot down whatever in the mind. There are just so many uncertainties. Let's talk abit on the work since it's kinda wrapping up for the year already. There are so many ups and downs. The ups that are some definite improvements in the office but the down is still the non-chalant behaviour of the people. Having to explained and keep on enforcing better service provision, people still stick to the 8 to 5 attitude. At times I am just simply tired because most of the people don't seem to share the same vision. That comes with a lil disappointment. As simple as answering calls within 3 ringing tone and spelling gd morning are so far reachable.


There are umpteen of times when I made calls to most departments and even the private sectors, people just don't seem to understand the phone ethics.

Example 01:

(phone tone ringing about 30s; that's a long waiting time if you started counting now)

XXX operator : Yes?

Me : Err..Gd morning?...

XXX op. : Yes? (!@#$%)

Me : XXX dept?

XXX op. : Yes...

Me : Could you put me onto 133 ext, please?

put on ext 133 without a word !@#$%


Example 2:

XXX op. : Yes?

Me : Gd Morning?...

XXX op. : Yes?

Me : Ehem, gd Morning?? (being a lil nasty)

XXX op. : Oh, gd morning. (at least he realized!)

Me : XXX Dept?

XXX op. : Yes, this is XXX dept.

Me : Could you put me onto ext 133, pls?

XXX op. : One moment pls...

(at least this is better)


The fact that I made alot of calls everyday, most of the calls not needing me to make but I'd better do it myself because you might see through 2 sun rises and yet you will not get what you wanted if you leave it to the others to do. And most of the time, people do bully each other over the calls and in the end, I had to make the calls myself. My voice has been so loud and frequent that it echoes in the mind of these people who used to answer my call, ahahaha. Now that they know how to greet but why wait only when they listen to my voice. They should be practising that everyday because they are the operators and their bread and butter is managing calls. It's like a breadseller, what happens if he sells rotten bread? It defeats the purpose, kan?


So, if I expect something from other departments, I have to do the same with my own. And yet, it seems so far reachable, ahahaha... I have no idea. Oh yea, I guess I do. People's attitude. And no, I don't have that much time to monitor all these because I have my own loads of clients to attend. Then what are the rest doing? But again, once told is lazy, twice told is careless, thrice told is st*p*d! So, you won't expect the 4th from me. Merci boucoup. Once I get a complaint from the outside people, then expect some lashings session ya.


I like reading news in the morning. But that always ended up with a heartache. It seems like a child play every corner of the country. Politicians lashing at each other. Then saying one thing at one point, and later saying another thing at other point. Gee..it's so confusing and misleading la. You cannot trust what you read on the newspaper even though they stressed that it's confirmed! The BTN la, the restriction on some religious wordings, the usage of English in Sc&Maths la, to name a few still have not come to a conclusion despite being dragged for soooo long. yawnn....


I think it's a lil too much to consume in such a quiet morning. I better get myself ready something to eat. Ciao!