Wednesday, August 4, 2010

The nose incident

It's been busy for the past two weeks.

Today, this hyperactive girl came over the office. The mother was complaining that the little girl's breath was foul smelling. Not even her own aunty would want to be near her. Then her other siblings and friends were avoiding her.

But that didn't seem to bother her even one bit. So, I started to negotiate with her. Can I have a look into your watery nose? No, she shook her head. Just a small peek? No, she shook her head again. She was all the time moving her limbs, checking here and there in the office, not sitting still. I knew it wasn't gonna be easy.

First step was a little aggressive. Riz folded her over and she was struggling. I was trying to comfort her abit but I just knew she wouldn't listen. Afterall she was only 4. The mum was a little irritated by her little girl's behaviour. She wanted the ordeal to be done and her daughter's breath to be normal again. She was forcing her daughter to commit.

I knew she needed sometime. I didn't show any frustration at all. In fact I was really patient. Ok, let her rest abit. We will try again later. Don't force her. I'll come back in a minute.

30minutes later, the little girl saw me again and quickly ran away but was stopped by the mummy. I had another approach. A very chiddish approach (child friendly, hehe, not childish). I looked into her eyes when she was sitting on the mummy's lap. I put my hands up, see..I am harmless. Look. I am gonna hold this instrument, and I am just gonna hold this until you are ready, ok. Then, I put it onto her hands, and convinced her that it wasn't painful at all.

After 5mins, a small piece of sponge was removed from her right nose which caused her bad breath. Now, you have a clean and beautiful nose. The mummy was so excited. Everything was done without any struggle. She just listened and gave in!!

It felt so nice. A small girl was actually listening to me! To gain a child's trust is so satisfying, trust me! I have to reexamine my choice again. I think I have some 'thing' with children now. I think I like them more than I could imagine. Or perhaps I've worked so much that I have no more energy to be impatient.

Being so innocent, the girl went home but this time was not running away from me. She held the mummy's hand and they walked out so joyfully.

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